We Love our Customers, And They Love Us.
We are fully dedicated to our customers. When you buy from us, there is no need to worry about customer service. Check out what our customers are saying about Auto Alternative Service & Sales!
I was referred by a friend and had heard good things. So when I started working in Nicholasville I called Auto Alternative for some brake repair. They were thorough and let me know up front what the costs would be. They came by and got my Avalon, serviced it, and brought it back to my workplace and even left a bag of popcorn on the console for me! I referred my son to take his Accord there and their Honda van and they were equally as pleased as I was. We both even got a discount to use! Finding a top notch operation and great, professional people is such a nice change these days! Thanks for being there Auto Alternative 🙂
Thayre, Beth & the gang at Auto Alternative wrote the book, or at least a chapter, on customer satisfaction! They are responsive, courteous, and fairly priced at all times and they continually endeavor to go above and beyond to exceed my expectations, which they have each and every time! My car is rarely in their shop, but when the need arises they go above and beyond in offering to come and get the car if needed, provide a shuttle service or even offering a loaner car while mine is being repaired. I cannot say enough great things about what a relief it is to trust my vehicles to such a great team that are as near and dear to us as family! Highly recommend Auto Alternative for all Honda, Acura, Lexus and Toyota needs! …you will not be disappointed!
We have been taking our cars to Auto Alternative for about 10 years. The staff has always done a great job on our vehicles. The front office staff is friendly, helpful, and knowledgeable. In that 10 year time we have had a few different Honda Accords, a Honda Civic, a Toyota Sienna, and a Toyota RAV4 serviced by them. Since we have mostly old cars, we have had both regular maintenance and major repairs done over the years. The staff do a good job of notifying us of things on the cars that will need attention soon, and when funds are an issue are very helpful in helping us to prioritize what to fix first.Having Loaner Cars has been a big help when one of our cars had to spend the day at the shop. And most recently they worked us right in when my daughter’s car had a dead battery that needed to be replaced. I recommend them highly. I have found them to be very honest, trustworthy, helpful, and more than competent in what they do.
I have a Chevy Impala which the right axle broke. I didn’t hesitate having it towed to Auto Alternative for service. I used them once before and was so impressed with how they explained what was wrong with the car and the pricing. There is no fancy talk or superior attitude like I’ve encountered at dealerships. If you want to deal with an honest owner, a business that performs quality work at a fair price have them service your car.Best of all you’ll feel safe driving away.
I had a problem with my ’95 Honda that my previous shop could not figure out. Not all shops know how to work on Hondas even if they say they do. I took it to auto alternative and they fixed it right away. The customer service is exceptional and they know what they are doing. If you are like me and are skeptical about where to take your Honda, I would recommend you give auto alternative a chance.
Auto Alternative is my GO TO for my Honda Accord. I have traveled and had it serviced at other locations out of state – But NONE compare to the courtesy, honesty, and 5 star work they do. I am prior service military and they always make me feel welcome and the owner even thanked me for my service! Great people – Great Technicians – Great Shop!…I HIGHLY RECOMMEND THEM FOR ALL YOUR AUTO NEEDS. You won’t be disappointed.
Outstanding service. Auto Alternative correctly diagnosed the problem with my Lexus SUV (broken axle) that two other garages missed. Beth and Thayer are excellent to work with. They communicated the issue and kept me informed of progress and were fair in their pricing. I will be coming back with all of my Toyota and Lexus repairs.